TBI Waiver Complaint Procedure Changed

Effective immediately, the Brain Injury Association of New York State is no longer the contact for the formal TBI Waiver Complaint Line.  There are no other changes to the services BIANYS provides. Please continue to contact BIANYS for support, assistance, information and resources.

BIANYS will continue to advocate on behalf of individuals with brain injuries and their families and continue to share issues and concerns we receive with the Department of Health and other agencies.

New Complaint Contact Information (from the NYS Department of Health)

Waiver participants who wish to file a formal complaint about their Waiver services should contact the local Regional Resource Development Center (RRDC). DOH has provided the following direct contact information for each RRDC to file complaints:

Long Island: (631) 320-1662

New York City: (347) 466-1611

Lower Hudson: (914) 682-3926 Ext. 2101

Capital: (518) 386-3566

Adirondack: (518) 744-9395

Syracuse/ Utica North: (315) 671-2980

Binghamton Southern Tier: (607) 724-2111

Rochester: (585) 368-3833

Buffalo: (716) 408-3114 or (716) 408-3120

Problems or concerns should be directed to NYS Department of Health, Office of Long Term Care TBI Program Staff: (518) 474-5271.

As always, please contact BIANYS with any questions or needs regarding brain injury services in New York State. BIANYS continues to offer information, resources, assistance, support, and advocacy to all people with brain injury in New York. Please call BIANYS at 1-800-444-6443 or use the Contact Us page of the website.